Principal Advisor

About Citizens Alliance Private Limited (CAPL) Citizens Alliance Pvt Ltd works at the intersection of

governance, citizen experience, and execution excellence . We run one of West Bengal’s most critical citizen-facing governance systems, handling large-scale grievance redressal, field validation, and citizen feedback.

The Role (Read Carefully) This is a

high-impact, high-accountability leadership role . This is

NOT

an advisory-only role. You will have direct leadership responsibility for approximately 140 team members across field and data functions. You will lead: A

Field Validation Unit (FVU)

operating across districts A

Data Attribution Unit (DAU)

handling large volumes of citizen grievance data Your job is not to manage people alone. Your job is to

think clearly, act decisively, and surface what matters .

Must-Have Qualifications Education:

Graduate or Postgraduate degree in Statistics, Mathematics, Economics, Engineering, Analytics, MBA, or an equivalent analytical discipline, from a

top-tier institute . Experience:

8 – 15

years of professional experience

with

diverse stakeholder management exposure , specifically in roles such as

Public Relations, Media, or Brand Consulting, Business Intelligence, Research Etc . Stakeholder Interface:

Proven capability to

interface with senior government stakeholders , including Secretary-level officers, and manage cross-functional coordination. Communication Skills:

Strong

communication and presentation skills , with the ability to

convey insights and findings clearly to non-technical and non-expert audiences .

What You Will Actually Do Own end-to-end field validation of grievance resolutions Ensure field reports reflect

ground truth , not paperwork Analyze grievance data to identify: Repeat failure Process Bottlenecks Welfare Scheme-Level Friction District Level Variation Convert raw data + field feedback into: Clear patterns Early warning signals Low-Cost Improvement suggestions Produce

concise insight notes

for senior leadership & Civil Servants Work closely with top leadership and government officials on governance problem-solving Operate with high autonomy and minimal supervision

Who We Are Looking For (Profile) We are looking for a

self-driven systems thinker , not a title-chaser. You may come from: Governance / public systems Research or analytics roles Consulting or program management High-responsibility operational roles But you

must

demonstrate: Strong pattern recognition Structured thinking Clear written communication (1–2 page notes) High ownership mindset Comfort with accountability Years of experience matter

less

than cognitive sharpness.

Must-Have Skills Ability to synthesize large volumes of qualitative + quantitative data Strong writing and reasoning ability Comfort working with field teams and ground realities Ability to prioritize ruthlessly High personal initiative

Why This Role Is Rare Direct access to top leadership Real influence on governance outcomes High autonomy, high responsibility Zero tolerance for mediocrity This role is demanding. It is also deeply meaningful.

How to Apply Candidates must submit: Resume A short note (300–500 words)

answering: “Describe a complex problem you identified early and how you acted on it.” Applications without this note will not be considered. Please do

NOT

use AI to write the short note. AI Generated content will automatically disqualify your application. Please send in your resume and the short note to

recruitment@citizensalliance.co.in