Customer Support Executive

DUTIES AND RESPONSIBILITIES:

- Respond to customer queries via phone, email, or chat in a professional and timely manner - Provide accurate information about products and services - Assist in converting enquiries into sales opportunities - Assist in lead follow-up and tracking in coordination with the sales team - Maintain and update customer databases and records - Prepare and share customer feedback reports - Maintain documentation related to customer communication and support logs

QUALIFICATION AND EXPERIENCE:

- Graduate in any discipline; a background in business, marketing, or communications is preferred - 1–3 years of experience in customer support