Pega Lead Decisioning Architect

Company Description Process360 Ltd. is an IT consulting firm dedicated to providing end-to-end consultancy and cutting-edge solutions on Pega, Salesforce, and Cloud platforms. Our mission is to empower customers by delivering valuable insights, enabling them to make informed decisions that drive their success. Collaboration and customer-centricity are at the heart of our approach, ensuring demonstrable benefits and quick returns on investment. With a focus on innovation and customer empowerment, our team is committed to helping clients remain competitive and achieve their goals effectively.

This role also has an opportuity to work onsite (UK)

Role Description: We are seeking an experienced

Pega Lead Decisioning Architect

to lead the design and implementation of advanced decisioning solutions using

Pega Customer Decision Hub (CDH) . The ideal candidate will possess strong expertise in real-time decisioning, next-best-action (NBA) strategies, adaptive models, and enterprise-scale Pega architecture. This role will collaborate with business stakeholders, data science teams, and technical delivery teams to create intelligent, customer-centric decisioning frameworks.

Responsibilities: Lead the design, architecture, and implementation of

Pega CDH/Decisioning

solutions. Define and own

Next-Best-Action (NBA)

strategies across inbound and outbound customer interactions. Collaborate with business teams to translate requirements into scalable decisioning components. Architect and configure

Strategies, Engagement Policies, Treatments, and Predictive/Adaptive Models . Integrate Pega CDH with enterprise systems, channels, and data sources. Ensure optimal performance, scalability, and reliability of decisioning engines. Provide technical leadership, best practices, and governance for Pega decisioning implementations. Conduct design and code reviews; ensure compliance with development standards. Lead root-cause analysis and issue resolution across environments. Mentor junior team members and guide development teams in Pega best practices. Support Agile delivery through sprint planning, refinement, and technical estimations.

Required Skills & Experience: Minimum 5+ years of Pega Decisioning experience

and

8+ years

of overall Pega expertise. Strong understanding of

Pega Customer Decision Hub , real-time containers, and NBA framework. Hands-on experience with

Pega Strategies, Arbitration, Treatments, and Proposition Management . Knowledge of

Predictive Analytics , adaptive models, and propensity scoring. Experience integrating Pega CDH with channels such as web, mobile, call center, and marketing platforms. Strong understanding of

data flows, data sets, data management, and real-time event processing . Hands-on experience with REST/SOAP integrations. Strong experience in

Pega architecture design , performance tuning, and reusable component creation. Excellent communication, leadership, and stakeholder management skills.