Job Description
Job Title: AGM/GM – Renewal Sales & Revenue Operations
Location: Remote / Hybrid (India)
Reporting: AVP Sales
About TalentGum
TalentGum is a fast-growing global ed-tech brand offering live, online extracurricular programs (Music, Dance, Chess, Public Speaking, etc.) for children aged 5–14 years. We serve parents across India, the US, Middle East, and other international markets.
Role Overview
We are looking for a highly process-oriented and analytically strong leader to own and scale our Renewal Sales function. This role is critical to improving retention, LTV, and predictable revenue through structured processes, data-driven decision-making, and high-performing renewal teams.
The ideal candidate is a premium B-school graduate with experience in sales operations, renewals, retention, or revenue management, preferably in ed-tech, SaaS, or subscription-led businesses.
Key Responsibilities
1. Renewal Strategy & Ownership
• Own end-to-end renewal revenue across domestic and international markets
• Design and execute renewal playbooks for different cohorts (new, repeat, long-term learners)
• Drive improvements in renewal %, ARPU, and LTV
2. Process Design & Optimization
• Build structured renewal processes across lead allocation, follow-ups, escalation, and closure
• Define SOPs, cadences, and workflows for the renewal sales team
• Continuously identify opportunities and improve efficiency using data
3. Analytics & Reporting
• Track and analyze key metrics:
o Renewal rate o Churn reasons
o Conversion by cohort / course / counselor
o Revenue leakage
• Build dashboards and weekly/monthly reports for leadership
• Use insights to drive experiments and improvements
4. Team Leadership
• Lead, coach, and manage a team of Renewal Counselors / Executives
• Set clear targets, KRAs, and performance benchmarks
• Conduct regular reviews, training, and feedback sessions
5. Cross-Functional Collaboration
• Work closely with Academic Ops, Customer Success, Marketing, and Product teams
• Share renewal insights to influence curriculum quality, engagement, and customer experience
• Partner with tech teams to improve CRM and automation
Candidate Profile
Must-Have
• MBA from a premium B-school
• 3–8 years of experience in renewals, sales operations, retention, or revenue roles
• Strong analytical mindset; comfortable working with data, dashboards, and funnels
• Highly process-driven with ability to scale systems and teams
• Excellent stakeholder management and communication skills
Good-to-Have
• Experience in ed-tech, SaaS, subscription, or consumer internet businesses
• Prior exposure to international markets (US / Middle East)
• Experience working with CRMs like LeadSquared, Salesforce, HubSpot, etc.
Why Join TalentGum
• Direct ownership of a high-impact revenue function
• Opportunity to build systems from scratch and scale globally
• Fast growth, high ownership, and leadership visibility
• Mission-driven work shaping children’s learning journeys worldwide
