CRM Manager

Company Description Expert Law is a nationally recognized law firm specializing in Personal Injury and Immigration Law, serving both individuals and businesses. With over 40 years of combined experience, we are committed to delivering tailored legal solutions with a personal touch. Our philosophy, "putting people first," emphasizes transparency, reliability, and integrity in every aspect of our practice. We provide seamless, end-to-end legal services, ensuring exceptional client care through clear communication, transparent fee structures, and high-quality advice.

Role Description This is a full-time remote role for a CRM Manager. The CRM Manager will be responsible for designing and implementing CRM strategies to enhance client satisfaction, streamline operations, and drive client retention. Key tasks will include analyzing customer data, managing CRM projects, segmenting markets, collaborating with sales and marketing teams, and ensuring effective communication channels. The CRM Manager will focus on optimizing systems to meet business objectives and deliver exceptional customer experiences.

Qualifications Strong Analytical Skills for interpreting customer data and identifying trends Proficiency in Communication and ability to collaborate effectively with cross-functional teams Experience in Sales and understanding Market Segmentation strategies Project Management skills for successfully overseeing CRM-related initiatives Familiarity with CRM software platforms and tools, such as Salesforce or similar systems Bachelor's degree in Business, Marketing, or a related field Ability to work independently in a remote environment and adapt to changing priorities Previous experience in legal services or professional service firms is a plus