Collections Specialist

Job Title: Collection Specialist Location: Trichy Road, Vasanth Nagar, Coimbatore, Tamil Nadu (Onsite) Shift: 4 pm to 1 am IST

We are seeking experienced Accounts Receivable (AR) Callers – US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently.

If you have hands-on experience working with US customers, managing Net 30/60/90 portfolios, and driving collection outcomes in a manufacturing environment, this opportunity is for you.

Key Responsibilities: Manage 400+ customer accounts per AR with end-to-end collections ownership. Make outbound calls to US customers and follow up on outstanding invoices. Achieve $20M monthly collection targets (40–50% within the team). Resolve disputes, track payment commitments, and escalate high-risk accounts. Work extensively through email follow-ups and maintain a 400+ call volume per week. Monitor AR aging buckets: Net 30 / 60 / 90 days. Collaborate cross-functionally with sales, finance, and customer service teams. Update records accurately in Infor LN and maintain reports in Excel.

Required Experience & Skills Strong background in Collections Experience in the Manufacturing industry is highly preferred. Shared services: 2nd preference Must be a self-learner with strong analytical skills. Excellent communication and negotiation skills. Strong Excel expertise: Formulas, Pivot Tables, Power Query. Experience handling large global customers and high-value portfolios.