Assistant Outlet Manager

The Role We’re looking for a proactive and dependable

Assistant Outlet Manager

to support the leadership of one of our Benne cafés in Mumbai. You’ll work closely with the Outlet Manager to ensure seamless daily operations, strong team coordination, and consistently warm guest experiences. This role is ideal for someone ready to step into leadership — someone who thrives on the floor, understands operations deeply, and is eager to grow into a full-fledged Outlet Manager. What You’ll Do Support daily café operations, ensuring smooth service and adherence to brand standards Assist in preparing weekly rosters and managing shift coverage Supervise FOH and BOH teams during shifts, ensuring coordination and service efficiency Lead service on the floor during peak hours and step in wherever needed Support team training, onboarding, and performance monitoring Assist in inventory management, stock control, and minimizing wastage Ensure hygiene, cleanliness, and food safety standards are maintained as per FSSAI and company policy Handle guest feedback professionally and escalate concerns when required Track daily sales, attendance, and wastage data and support reporting to the Outlet Manager Step into the Outlet Manager’s responsibilities during their absence What We’re Looking For 2–4 years of experience in café, restaurant, or QSR operations Prior experience as a Shift Supervisor / Team Leader preferred Strong coordination and communication skills Hands-on attitude — willing to lead from the front Organized, reliable, and calm under pressure A genuine love for hospitality and team culture