Customer Support Executive

Job Overview Provide timely and professional support to customers via phone, email, or chat from a remote setup Resolve customer queries, complaints, and service requests Ensure high levels of customer satisfaction and service quality

Key Responsibilities Handle inbound and outbound customer calls, emails, or chat messages Respond to customer inquiries regarding products, services, billing, or technical issues Resolve complaints efficiently and escalate complex issues when necessary Maintain accurate records of customer interactions in CRM systems Follow company policies, scripts, and service standards Meet performance metrics such as response time, resolution time, and customer satisfaction scores Coordinate with internal teams virtually for issue resolution Provide feedback on recurring issues to improve processes

Required Qualifications Minimum 12th pass or a graduate in any discipline 0 to 3 years of experience in customer service preferred Basic computer knowledge and familiarity with CRM tools Good typing speed and ability to multitask Strong verbal and written communication skills Ability to work independently in a remote environment Willingness to work in rotational shifts, including night shifts if required Stable internet connection and personal laptop or desktop

Preferred Qualifications Experience in ecommerce, telecom, banking, or SaaS industry Experience handling domestic or international customers Knowledge of customer service metrics such as CSAT and SLA