Infosys BPM is Hiring! Customer Support - International Voice Process - 2 to 5 yrs exp -Apply Now

WALK‑IN DRIVE Collections / Bankruptcy Specialist (US Process)

Infosys BPM, Pune

21st February | 10:00 AM Onwards

Job Level: 3A | Location: Pune | Shift: US | Voice Quality: CEFR C1

Why You Should Apply

If you're an experienced Collections or Bankruptcy professional who thrives in a fast‑paced environment and is ready to accelerate your career with Infosys BPM, this is your chance. Were hiring immediately, and shortlisted candidates will receive on‑the‑spot evaluations!

This is a walk‑in drive, so no waiting, no delays just walk in and interview directly!

Role: Collections Representative / Bankruptcy Specialist

Experience Required: Minimum 2 years in Collections or Bankruptcy (mandatory) Voice Requirement: Excellent spoken English CEFR C1Shift: US Shift (Night Shift) Work Mode: On‑site (Call Center Environment) Notice Period: Immediate Joiners Preferred

Drive Details

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Date: 21st February - ⏰ Timing: 10:00 AM onwards - ⏳ Entry Allowed Till: 1:00 PM (Post this, only exceptional cases will be considered) -

Venue:Infosys BPM Limited Ascendas International Tech Park SEZ, PH‑III Plot No. 18, International Tech Park Rajiv Gandhi Info Park, MIDC Phase III Hinjewadi, Pune 411057 -

Walk‑in POC: Dilip

About the Role

Join our dynamic Inbound + Outbound Contact Center Team, where you will:

- Handle high‑volume customer calls efficiently. - Understand customers' financial situations using FFQs & probing. - Provide repayment solutions & negotiate payment plans. - Manage delinquency buckets and ensure compliance. - Offer accurate information on services, complaints, and cancellation queries. - Resolve concerns and escalate special cases when needed. - Maintain detailed and accurate documentation in internal systems.

Bankruptcy Specialist Additional Responsibilities (If Applicable)

- Manage cases under Chapters 7, 11, 13 of U.S. Bankruptcy Code. - Conduct research and maintain precise documentation for GreenSky. - Ensure strict compliance with federal/state bankruptcy laws. - Exercise independent judgment, professionalism, and confidentiality. - Meet individual performance goals and compliance requirements.

Skills & Competencies We Value

- Strong experience in Collections / Bankruptcy - Excellent verbal communication (CEFR C1) - Strong listening, negotiation & problem‑solving skills - Ability to handle pressure & difficult conversations - Multitasking: type & talk simultaneously - High attention to detail & accuracy - Good interpersonal and customer‑handling abilities - Ownership mindset & adaptability to process changes

Qualifications

Required

- Minimum 2 years in Collections or Bankruptcy - Computer proficiency - Strong documentation & multitasking capabilities - Experience in financial services, customer support, or recovery process

Preferred

- Bachelors degree or Paralegal certification - 2 years of Legal Operations experience - Familiarity with PACER, LexisNexis, document management systems - 1 year of bankruptcy/probate experience

Work Schedule

- Full‑time role - 24/7 rotational shifts (US shift mandatory) - Office‑based (Hinjewadi, Pune)

How to Apply?

Just Walk In!

Bring your updated resume, ID proof, and walk into the venue on 21st February, anytime between 10:00 AM to 1:00 PM.

Take the Next Step in Your Career Join Infosys BPM!

This is your opportunity to work with a globally trusted organization, build your expertise, and unlock new career growth.