Service Engineer

Experience: 2–4 Years

Qualification: Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Instrumentation

Job Purpose

To ensure successful installation, commissioning, servicing, and troubleshooting of pharmaceutical machinery at customer sites, while delivering excellent technical support and maintaining high customer satisfaction.

Key Responsibilities

Installation & Commissioning

- Perform installation, commissioning, and start‑up of pharmaceutical machinery at customer sites. - Ensure machines are installed as per technical drawings, SOPs, and validation requirements. - Conduct machine trials, FAT/SAT support, and ensure smooth handover to customers. - Train customer operators and maintenance teams on machine operation, safety, and basic troubleshooting.

Troubleshooting & Technical Support

- Diagnose and troubleshoot mechanical, electrical, pneumatic, and automation issues. - Provide on‑site and remote technical support to customers. - Analyze machine breakdowns and implement effective corrective and preventive actions. - Ensure timely resolution of issues to minimize machine downtime.

Customer Support & Application Understanding

- Understand machine applications, customer processes, and production requirements. - Support customers in process optimization and performance improvement. - Act as the technical interface between customer and internal departments (Design, Production, QA).

Documentation & Reporting

- Prepare and maintain service reports, commissioning documents, and visit summaries. - Record machine performance data, issues, and solution history. - Follow GMP, safety, and company SOPs during service activities.

Communication & Coordination

- Communicate effectively with customers, internal teams, and management. - Provide clear technical explanations and guidance to customers. - Represent the company professionally at customer sites.

Skills & Competencies

Technical Skills

- Strong knowledge of pharma machinery (Packaging, Tablet, Capsule, Liquid, or related equipment). - Good understanding of electrical, mechanical, pneumatic, and PLC systems. - Familiarity with GMP, FDA, and pharmaceutical manufacturing standards. - Ability to read electrical schematics, mechanical drawings, and manuals.

Soft Skills

- Excellent problem‑solving and analytical skills - Strong communication and customer‑handling skills - Ability to work independently and under pressure - Willingness to travel extensively and work at customer sites

Preferred Attributes

- Experience in pharmaceutical machinery manufacturing or service - Exposure to automation, PLC troubleshooting, HMI, and VFDs - Customer‑centric attitude with a focus on quality service delivery

Key Performance Indicators (KPIs)

- Timely installation and commissioning - First‑time resolution of service issues - Customer satisfaction score - Documentation accuracy and compliance - Response and turnaround time