Cottage Operations Lead

Location: Coimbatore

Job Role: Hospitality Manager CTC : Upto 60k

Job Description Reports to Cottage Department Lead. In charge of guest care, booking communications, cottage check-in/out, administration and shift scheduling verticals.

Key Responsibilities: - Coordinate the cottage operations team and activities. - Own the end-to-end cottage guest experience process from check-in to check-out, as well as communication flow prior to their arrival. - Develop, implement, and continuously improve SOPs and team training. - Manage team dynamics between volunteers, staff and other departments. - Support team who handles escalated guest issues related to complaints and incidents. - Report on key performance metrics. - Work along with other Cottage coordinators/managers to ensure high operational standards department wide.