CMDB Specialist–ServiceNow(Pan India)

Job Description: CMDB Specialist – ServiceNow Experience Requirements Total IT Experience: 8–10 years Relevant ServiceNow Experience: 8–10 years (strong focus on CMDB) Location- Pan India

Key Responsibilities

CMDB Data Management Ensure accuracy, integrity, and consistency of CMDB data. Manage Configuration Items (CIs), relationships, and lifecycle. Perform regular CMDB audits and data quality checks.

Process Integration

Align CMDB with ITIL processes including: Incident Management Problem Management Change Management Request Management Ensure CMDB supports operational and business workflows effectively.

Discovery & Service Mapping

Implement, configure, and maintain: ServiceNow Discovery Service Mapping Automate CMDB population and maintain accurate dependency mappings between CIs.

Governance & Standards

Define and enforce CMDB governance policies, procedures, and standards. Ensure compliance with organizational and regulatory requirements. Drive continuous improvement in CMDB maturity and adoption.

Reporting & Insights

Develop dashboards, reports, and service insights. Provide visibility into CMDB health, service impact, and dependencies. Support management and operational decision-making.

Troubleshooting & Optimization

Identify and resolve CMDB-related issues. Perform root cause analysis for data discrepancies. Recommend improvements in CMDB processes and operations.

Stakeholder Collaboration

Work closely with IT teams and business stakeholders. Support service strategy definition and business outcomes. Act as CMDB subject matter expert (SME).

Integrations

Design and manage integrations to feed accurate data into CMDB. Strong understanding of various integration methods (APIs, imports, middleware). Ensure high adoption and data accuracy across integrated systems.

Key Skills & Competencies

Strong expertise in ServiceNow CMDB architecture Hands-on experience with Discovery & Service Mapping Deep understanding of ITIL processes CMDB governance & data quality management Excellent analytical, troubleshooting, and communication skills