IT Administrator / IT Support Engineer (Remote)

To Apply please fill in this form :

https://wkf.ms/4sPmBjC

IT Administrator / IT Support Engineer (Remote) Company: GS IT Services

Location: Remote

Experience: 5+ years

Role Overview This is a fully remote IT support role focused on managing client environments, resolving technical issues, and ensuring systems remain secure and stable.

You will handle support tickets, monitor systems, and work closely with internal teams while supporting clients across cloud and on-prem environments.

Key Responsibilities IT Support & Ticket Management Provide remote IT support to clients via ticketing systems Diagnose and resolve hardware, software, and network issues Manage and update tickets within SLA timelines Support users with Microsoft 365, email, and access issues

Server & Cloud Management Maintain and support Windows Server environments Assist with cloud infrastructure (Azure / Microsoft 365) Perform system updates, patching, and monitoring Support virtual environments and remote infrastructure

Backup & Disaster Recovery Monitor and manage backup systems (e.g. Cove Backup) Perform backup verification and data restoration Ensure systems are ready for disaster recovery scenarios

Cybersecurity & Monitoring Work with endpoint protection tools (e.g. SentinelOne) Monitor alerts and respond to security incidents Apply security best practices and system hardening Support patching and vulnerability management

Tools & Documentation Use MSP tools such as: N-able (N-central, Cove Backup) MSP ticketing platforms Maintain clear documentation and ticket updates Proactively monitor systems and resolve alerts

Required Skills & Experience Technical Skills Strong knowledge of: Windows Server (administration & troubleshooting) Microsoft 365 (user and admin support) Networking basics (DNS, DHCP, VPNs) Experience with backup, restore, and system monitoring

Experience Experience working in an IT support or MSP environment Hands-on experience with ticketing systems and SLA-driven support Ability to work independently in a remote setup

Soft Skills Strong communication skills (written and verbal) Good problem-solving and troubleshooting ability Ability to manage time, priorities, and multiple tickets Clear documentation and reporting skills

Preferred (Nice to Have) Experience with N-able tools (N-central, Cove Backup) Exposure to Azure / cloud environments Basic understanding of cybersecurity practices

Key Success Indicators Timely resolution of support tickets High system uptime and reliability Clear and consistent communication with clients Strong ownership and follow-through

To Apply please fill in this form :

https://wkf.ms/4sPmBjC