Program Manager - Telecom - AI

Program Manager – Telecom Platform Innovation & AI

Role Overview

We are seeking a technically strong Program Manager to lead innovation initiatives across Telecom Platform Services, with a focus on AI-enabled transformation.

This role combines program delivery leadership with deep technical engagement, driving the adoption of AI capabilities within carrier-grade communication platforms. The Program Manager will establish and lead AI innovation initiatives while ensuring execution excellence across telecom platform programs.

Key Responsibilities

Program Leadership

• Lead end-to-end delivery of telecom platform initiatives (messaging, VoIP, real-time services, API platforms).

• Manage cross-functional teams across engineering, network, DevOps, and operations.

• Drive modernization initiatives aligned with cloud-native and microservices architectures.

• Ensure adherence to SLA, performance, scalability, and reliability standards.

Technical & AI Innovation Responsibilities

• Identify and incubate AI use cases within telecom platforms (predictive analytics, intelligent routing, automation, fraud detection, CX intelligence).

• Lead proof-of-concepts and transition successful pilots into production-grade deployments.

• Work closely with architects and data teams to embed AI models into real-time systems.

• Establish reusable AI frameworks, accelerators, and governance practices.

Governance & Operational Excellence

• Ensure compliance with telecom regulatory, security, and data governance requirements.

• Track program KPIs, risk mitigation, and stakeholder reporting.

• Drive observability, performance optimization, and reliability improvements.

Capability & Innovation Culture

• Mentor engineering teams on AI adoption and intelligent system design.

• Promote a culture of experimentation, learning, and continuous innovation.

• Contribute to long-term technology strategy in telecom platform services.

Qualifications

• Bachelor's or Master's degree in Computer Science, Telecommunications, or related discipline.

• 8–12 years of experience in telecom software platforms or communication systems.

• Demonstrated experience managing technology programs.

• Strong understanding of real-time systems, distributed architectures, and cloud-native platforms.

• Exposure to AI/ML integration in enterprise systems.

Leadership Attributes

• Innovation-driven with strong execution discipline.

• Technically credible and able to engage deeply with engineering teams.

• Emerging leader capable of influencing across functions.

• Strong stakeholder communication and program governance skills.

Work Location: - Vizag