Customer Success Manager

Company Description: Algo8 AI is an Industrial AI company dedicated to helping Energy and Manufacturing customers optimize their operations. Our Plant Brain platform and differentiated AI + domain-based applications enable our clients to process vast and varied data types to achieve superior outcomes. We strive to: Maximize net revenue with the best possible margins Minimize carbon emissions through lower energy consumption, reduced waste, and smarter use of raw materials Optimize output with equivalent input at a lower cost Reduce downtime and maintenance costs Enhance safety and augment worker capabilities

Our ambition is not to deploy models — but to deliver sustained performance transformation.

Website: www.algo8.ai

Location: Noida

‍ Role Looking For We are seeking a

Customer Success Manager

who combines strategic thinking, analytical rigor, and execution discipline to ensure clients realize measurable business value from Algo8 AI deployments. This is not a support role. This is a value-realization and transformation ownership role.

You will operate as a trusted advisor to senior client stakeholders while working closely with product, engineering, and sales teams internally.

Required Experience:

• 5–8 years in Customer Success, Strategy, Consulting, Technical Account Management, or Enterprise SaaS. • Experience managing mid-to-large enterprise clients. • Exposure to AI, data platforms, analytics, or industrial technology. • Demonstrated ownership of renewals and revenue expansion.

Preferred Background: • Experience in manufacturing, energy, or industrial sectors. • Consulting background (strategy/operations). • Technical fluency in APIs, data systems, or ML workflows. • Experience building CS processes in early-stage or growth-stage companies.

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Required Skills: Problem Solver First Structured thinker with hypothesis-driven approach. Comfortable breaking down ambiguous client problems into actionable workstreams.

2. Analytical Operator • Strong quantitative orientation. • Ability to build financial impact models and performance dashboards. • Familiarity with AI/ML lifecycle and data workflows.

3.Executive Communicator • Clear, concise, top-down communicator. • Able to influence CXO-level stakeholders. • Comfortable leading high-stakes conversations.

4.Builder • Thrive in 0→1 environments. • Create playbooks where none exist. • Comfortable operating without rigid processes.

Responsibilities:

1. Own Value Realization • Translate AI deployments into measurable business impact (cost reduction, downtime reduction, throughput increase, yield optimization). • Build quantified ROI models for each account. • Lead Quarterly Business Reviews (QBRs) anchored on business outcomes, not features. • Ensure time-to-value is minimized and sustained.

2. Drive Strategic Account Management • Develop account plans aligned with client strategic priorities. • Identify expansion pathways (additional plants, use cases, modules). • Own renewals and retention strategy. • Manage executive-level stakeholder relationships.

3. Operationalize Customer Health • Design and monitor account health frameworks (usage, adoption, value, stakeholder engagement). • Proactively identify risk signals and drive mitigation. • Implement structured escalation and recovery playbooks.

4. Act as Voice of the Customer • Synthesize structured customer feedback. • Translate business needs into clear product requirements. • Influence roadmap prioritization using data-backed arguments.

5. Build Scalable Success Infrastructure • Create onboarding playbooks. • Develop implementation templates. • Establish metrics dashboards and reporting systems. • Institutionalize best practices across accounts.

How to Apply:

Please submit your resume via LinkedIn or email: Interested Candidates can fill this form to apply : https://forms.gle/ekWWwrwXWYB5hSV78

Include a brief cover letter highlighting your experience in manufacturing, data-driven projects, and client engagement.