Cloud Engineer

Job description Company Description Rezo.ai is a Unified Agentic AI platform designed to transform Customer Experience operations for enterprises using AI-powered solutions and real-time support. With its suite of advanced products, Rezo.ai helps businesses streamline customer interactions, enhance agent efficiency, and optimize operations for better outcomes. The platform leverages multi-lingual support, automated tagging, speech-to-text conversion, SOP-based audits, and comprehensive data analytics to produce impactful results. By driving productivity, boosting revenue, and reducing operational overheads, Rezo.ai is a trusted partner for realizing the full potential of AI-powered customer experience solutions.

Role Description

Key Responsibilities: • Design, implement, and manage scalable, secure, and reliable cloud infrastructure on Azure. • Perform regular system monitoring, verify the integrity and availability of all cloud-based resources, and troubleshoot issues as needed. • Automate and streamline operations and processes using DevOps tools and methodologies, including Jenkins. • Collaborate with development teams to ensure seamless integration and continuous delivery. • Manage and optimize performance, utilization, and costs in the Azure cloud environment. • Conduct root cause analysis for incidents, identify and implement corrective actions to prevent future occurrences. • Ensure compliance with security policies, standards, and best practices

Requirements

Required Skills and Qualifications: • Knowledge of Azure cloud services including computing, storage, networking, and security. • Proficiency in scripting and automation using tools like PowerShell, Shell Scripts, Crons, Azure CLI, ARM templates, Terraform, and Ansible. • Basic Understanding of DevOps practices, including CI/CD pipelines with Jenkins, version control (e.g., Git), and configuration management. • Familiarity with monitoring and logging tools such as Graylog, Nagios, and Azure Monitor. • Knowledge of troubleshooting skills with a systematic approach to problem-solving. • Idea of Linux systems is a plus. • Familiarity with network analysis tools like WireShark. • Knowledge of security tools such as Vault. • Python proficiency is a plus. • Ability to work in a fast-paced, collaborative environment and manage multiple priorities. • Strong communication and interpersonal skills.