Sr Engineer, IT Infrastructure [T500-23628]

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Job Description

We are excited to announce an opening for Sr Engineer, IT Infrastructure at American Airlines.

Please find below the details of the role and its responsibilities.

Skills Required:

API Management, APIGEE, IBM Data Power, Data Power, DataPower.

Experience Range:

5 - 9 years

Intro:

Are you ready to explore a world of possibilities at work and during your time off. Join our American Airlines family, and you’ll grow your expertise to become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich your personal and work life and hop on board!

Why you will love this job:

- As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. - The Infrastructure Domain in Information Technology manages and maintains the client / server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, integration technologies, to data center management.

What you will do:

As noted above, this list is intended to reflect the current job, but additional functions may not be referenced. As an API Mgt Engineer you will embark on a journey with us as we continue to enhance two capability offerings through our Corporate Service Bus and Apigee. Join a team deeply committed to delivering highly effective solutions through self-service and automation.

- Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users. - Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution. - Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies. - Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.

All you will need for success

Minimum Qualifications:

- Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training. - Must be willing to work varying shifts (Day, Night, Split, or weekends).

Preferred Qualifications:

- Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training. - Airline Industry experience.

Skills, Licenses & Certifications:

All candidates will need 3+ years’ experience with:

Apigee experience:

- Design, develop, configure, and troubleshoot APIs and policies using Apigee Edge. - Defining overall API architecture / implementations, integration and deployment of API management platforms and API security and Access control (SAML, Web SSO, SSL / TLS etc). - Design API Publishing guidelines, API Product designing and implementation of workflow for API Consumer onboarding on Apigee Developer Portal - Implement API security using OAuth 2.0, JWT, Encryption / decryption.

Data Power experience:

- Develop complex designs, leads, abstract concepts, and strategies for DataPower Gateway. - Assist in troubleshooting network connectivity problems or authentication / authorization with IBM DataPower Gateway. - Understand data security, privacy and controls related to file transfers PCI / PII. - Knowledge of Linux a plus. - Familiarity with workflow and ITSM tools and ticketing systems. - Excellent customer service skills with the ability to interface at all levels of the organization. - Excellent verbal and written communication skills. - Ability to work independently and perform in a collaborative, team-based environment. - Basic understanding of server-to-server communication in a large-scale network.

Language, Communication Skills, & Physical Abilities:

- Ability to effectively communicate verbally and written with all organizational levels - Physical ability necessary to perform the position’s essential functions safely and successfully, with or without any legally required reasonable accommodations that do not pose an undue hardship. Must be able to lift 35lbs.

Feel Free to be yourself at American:

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey, Feel free to be yourself at American.