Job Description
Job Title: Print Solution Engineer (Cloud Print)
Department: Engineering / Solutions Architecture
Reports To: Solutions Architect or Engineering Manager
Location: Remote
Employment Type: Full-Time
Overview:
We are seeking a highly skilled and experienced Print Solution Engineer to join our cloud-based print technology team. The ideal candidate will have deep expertise in cloud printing architectures, print management systems, and integration of hardware-software ecosystems. You will play a key role in designing, developing, and supporting scalable, secure, and user-friendly cloud print solutions that enable seamless printing across diverse devices, operating systems, and enterprise environments. This role requires a strong technical foundation, hands-on experience with print protocols, and a passion for innovation in digital document workflows.
Key Responsibilities:
Design, develop, and maintain cloud-native print solutions that support secure, reliable, and scalable printing across Windows, macOS, Linux, iOS, and Android platforms.
Architect and implement cloud print gateways and connectors that integrate with on-premise printers, MFPs (Multi-Function Printers), and third-party print management systems.
Develop and maintain APIs and middleware for device discovery, print job routing, authentication, and status monitoring in distributed environments.
Collaborate with product managers, UX designers, and backend engineers to deliver end-to-end print experiences with minimal user friction.
Ensure compliance with enterprise security standards, including data encryption, user authentication, print job auditing, and access control.
Troubleshoot and resolve complex print-related issues in production environments, including driver compatibility, network connectivity, and spooling failures.
Integrate with enterprise identity providers (e.g., Azure AD, Okta, SAML) and support zero-trust printing models.
Work closely with hardware vendors to validate and optimize print drivers, firmware, and device APIs for cloud print compatibility.
Develop and maintain documentation, deployment guides, and troubleshooting resources for internal teams and customers.
Stay current with evolving print standards (e.g., IPP, IPPS, CUPS, PJL) and cloud printing frameworks (e.g., Google Cloud Print legacy, Microsoft Print Management, Apple AirPrint).
Contribute to proof-of-concepts, technical evaluations, and product roadmaps for next-generation print services.
Qualifications:
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
5+ years of experience in print system development, print driver engineering, or cloud print solution architecture.
Proven experience with cloud-based print platforms (e.g., Printix, Google Cloud Print, Microsoft Print Management, or similar).
Strong knowledge of print protocols: IPP (Internet Printing Protocol), IPPS, CUPS, PJL, PCL, PostScript, and PDF.
Hands-on experience with backend technologies such as Node.js, .NET, Java, or Python for building print service APIs.
Experience with cloud infrastructure (AWS, Azure, or GCP), containerization (Docker), and CI/CD pipelines.
Familiarity with device management platforms (MDM, Intune, Jamf) and enterprise mobility solutions.
Strong understanding of security principles, including TLS/SSL, OAuth, JWT, and secure print release.
Excellent problem-solving skills and the ability to diagnose and resolve complex print issues across heterogeneous environments.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
Preferred Qualifications:
Experience working with print hardware vendors (e.g., HP, Canon, Xerox, Brother) or print management software (e.g., PaperCut, Print Management Software).
Knowledge of enterprise print policies, secure printing, pull printing, and print auditing.
Contributions to open-source print projects or technical documentation.
Experience leading technical initiatives or mentoring junior engineers in print-related domains.
