Salesforce CRM Analytics Specialist

Who are we:

Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 6 Years and 5 Funds we have supported over 50 startups, spanning sectors, stages and geographies - and this is just the beginning!

Turbostart spans India, the Middle East, the US as well as Singapore - giving you the opportunity to gain exposure and see the impact of your work ripple across regions. Turbostart has also launched 5 Centers of Excellence across Tech, Marketing, Sales, UI/UX and Investment Banking to support the growth of our startup network.

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Our portfolio company (under the same management)-Kenverse is a suite of SaaS based solutions, with an automation first approach, which provides organizations with the best of technology in today's world, all through a single unified platform. Kenverse is a part of Turbostart's Enterprise SaaS network of startups. Our vision is to build ground-breaking solutions to aid a transformative experience where cutting-edge solutions meet organizational excellence.

Ken42- The definitive operating system for education, Ken42 helps transform and streamline operations digitally from admissions to academics, to fees and finance for higher education institutes.

Kennovate-The comprehensive innovation and investment management platform, Kennovate empowers you to create custom flows that seamlessly align with your organization's evolving objectives.

Kommunifi-Kommunifi fosters togetherness through genuine interactions, engagement, events, gamification and feedback. Build, Engage and bring your community closer.

Kernel-Kernel revolutionizes the educational landscape with a scalable platform that connects all school stakeholders and drives the transition from existing to extensive systems.

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What we are looking for:

Role: Salesforce CRM Analytics Specialist

We are looking for a hands-on expert in Salesforce CRM Analytics who knows the platform end-to-end –from data ingestion and modeling to advanced SAQL, dashboard JSON, Einstein Discovery, and embedding within Salesforce. You will own the full analytics lifecycle: designing the data model, building scalable datasets and recipes, creating interactive dashboards and apps, enabling AI-powered insights, and operationalizing analytics so business users can act on insights directly in their CRM.

Location: Kolkata

Experience Required: 2-3 years overall CRM analytics experience

What you'll do

Analytics Strategy & Solution Design

- Partner with business stakeholders to translate questions and use cases into CRM Analytics solutions. - Design end-to-end analytics architectures on Salesforce: from data sources and pipelines to visualization and embedded actions. - Define standards for naming, folder structures, apps, and lifecycle management of analytics assets.

Data Integration, Prep & Modeling

Own the full data pipeline into CRM Analytics:

- Configure and manage CRM Analytics datasets, including incremental loads, joins, and aggregations. - Use Dataflows & Data Prep / Recipes to clean, transform, blend, and enrich Salesforce and external data. - Implement complex transformations: derived measures, bucketing, windowing, date operations, multi-step joins, and row-level calculations. - Optimize for performance and scalability, respecting row limits and optimizing dataset design given CRM Analytics Growth/Plus license constraints. - Design robust row-level security (RLS) and sharing inheritance strategies for datasets.

Advanced Querying (SAQL) & Dashboard JSON

- Write and optimize SAQL (Salesforce Analytics Query Language) for advanced aggregations, custom calculations, window functions, and non-standard visual requirements. - Customize Dashboard JSON for advanced interactivity: - Bindings & selection-based filters - Dynamic queries and conditional formatting - Custom layouts, widgets, and interactions beyond the UI builder - Implement global filters, faceting, and interactions between charts, tables, and KPIs to support guided exploration.

Dashboards, Lenses, Apps & Storytelling

- Build lenses for exploratory analysis and use them as building blocks for dashboards. - Design and develop interactive dashboards with rich visualizations and KPIs. - Package analytics into Apps and manage app-level access. - Implement dashboard actions: updates to Salesforce records, navigation, opening records or list views, and invoking flows directly from dashboard insights. - Ensure dashboards are optimized for performance and mobile usability.

Governance, Security & Administration

- Work with Salesforce admins to enable and configure CRM Analytics licenses, permission set licenses, and permission sets, including custom permission sets for granular access. - Define and enforce best practices for security and sharing at app, dataset, lens, and dashboard levels. - Monitor and manage data storage limits, performance, and usage metrics. - Ensure compliance with internal policies and external regulations around data privacy and access control.

Our ideal candidate:

Must-have skills & experience

CRM Analytics Platform Expertise

Candidates must have deep, hands-on experience with the following core CRM Analytics features:

- Analytics Studio / Analytics Tab and navigation in Salesforce. - Assets: Datasets, Lenses, Dashboards, Apps, Collections. - Data Prep & Pipelines: Dataflows, Recipes (Data Prep), transformation nodes, joins, aggregations, filters, and calculated fields. - Query & Logic: SAQL, compare tables, bindings, dashboard JSON customization. - Security & Governance: Permission sets & PSLs for CRM Analytics, app-level permissions (Viewer, Editor, Manager), row-level security, security predicates, and sharing inheritance.

General Technical & Salesforce Skills

- Minimum 2-3 years overall CRM analytics experience. - Strong Salesforce data model understanding (Sales/Service Cloud core objects; Education cloud is a plus). - Strong SQL/relational concepts; ability to translate them to SAQL & Data Prep.

Soft Skills

- Excellent communication and stakeholder management. - Ability to translate complex data stories into simple, actionable insights. - Comfortable owning problems end-to-end, from requirements to production and support.

Nice-to-Have / Preferred

Salesforce certifications such as:

- Salesforce Certified CRM Analytics & Discovery Consultant (or legacy Einstein/Tableau CRM certs) - Salesforce Administrator / Platform App Builder - Experience integrating CRM Analytics with Tableau / other BI tools. - Experience in the EdTech domain where analytics plays a big role. - Experience with DevOps for Salesforce (change sets, unlocked packages, Git-based deployment) for analytics assets.

Why join us:

- Build real, enterprise-grade Salesforce solutions with meaningful scale and complexity. - Own solutions end-to-end, from requirement discovery to deployment and optimisation. - Solve business problems, not just tickets, in close collaboration with product and business teams. - Work in an environment that blends corporate structure with startup agility. - Work closely with experienced leaders who have built and scaled products across geographies and industries - A high-growth environment where learning curves are steep, experimentation is encouraged, and growth is based on impact-not tenure.