Job Description
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are seeking an experienced
ServiceNow ITOM Consultant
with strong expertise in
ITOM Discovery
and
SPM (Strategic Portfolio Management)
to design, implement, and optimize ServiceNow solutions that provide end-to-end visibility of IT infrastructure and effective portfolio governance. The role will support accurate CMDB population, service mapping, and portfolio planning aligned with business objectives.
Location : INDIARemote)
Experience: 8+ years
Type : Contract, 12 months, extendable
Shift - 6.30 am to 3.30 PM IST (Remote)
Required Skills & Experience
Hands-on experience with
ServiceNow ITOM Discovery .
Strong experience with
ServiceNow SPM (PPM, Demand, Resource, Agile) .
Solid understanding of
CMDB, CSDM, and ServiceNow data models .
Experience with
MID Server configuration , credentials, and network discovery.
Proficiency in
ServiceNow scripting
(Business Rules, Script Includes, Flow Designer).
Strong analytical, troubleshooting, and communication skills.
Key Responsibilities
ITOM – Discovery
Configure and manage
ServiceNow Discovery
to identify and map infrastructure components across on-prem, cloud, and hybrid environments.
Implement and maintain
MID Servers , schedules, credentials, and probes.
Ensure accurate
CMDB population, normalization, and reconciliation .
Troubleshoot discovery issues and improve discovery coverage and success rates.
Integrate Discovery with
Service Mapping, Event Management, and CMDB Health .
Support audits by ensuring CMDB accuracy and compliance.
SPM (Strategic Portfolio Management)
Configure and support
SPM modules
including Demand Management, Project Portfolio Management (PPM), Resource Management, and Agile Development.
Implement portfolio structures, investment funding models, and roadmaps.
Configure workflows, forms, reports, and dashboards for portfolio governance.
Support demand intake, prioritization, capacity planning, and financial tracking.
Enable executive reporting and portfolio insights aligned with business strategy.
Nice-to-Have Skills
Experience with
ServiceNow Service Mapping, Event Management, or Cloud Discovery .
Knowledge of
ITIL v4
and portfolio governance frameworks.
ServiceNow certifications (ITOM, SPM, CSA, CIS).
Experience in Agile / SAFe environments.
WHAT’S ON OFFER:
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your
UPDATED CV in Microsoft Word
format to
Swati.J@aven-sys.com
Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS:
Consultant Name :
Swati Jaiswal
Avensys Consulting Pte Ltd
Email : Swati.J@aven-sys.com
Whatsapp : +65 6761 9826
Privacy Statement:
Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys
Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.
