Sales Coordinator

About the Role

The Service & Spares Coordinator will act as the primary contact for Pharma & Health care customer inquiries related to spare parts, ensuring that all customer needs are met with professionalism and efficiency.

Responsibilities

- Customer Interaction & Support - Act as the primary contact for customer inquiries related to spare parts. - Understand requirements, gather technical/commercial details, and provide timely updates on quotations, availability, and lead times. - Resolve concerns regarding spares, pricing, or delivery. - Coordination with Principals/OEMs - Send inquiries with accurate specifications to principals/OEMs. - Follow up for quotations and technical clarifications. - Coordinate for special pricing, approvals, or alternatives. - Maintain strong relationships with OEM partners. - Spares Quotation Management - Review quotations for correctness and completeness. - Prepare and submit quotations as per company format and pricing policy. - Ensure timely submission and maintain revision records. - Order Processing & Follow-up - Verify customer purchase orders against quotations. - Forward orders to principals and track acknowledgements. - Monitor order status, dispatch schedules, and coordinate logistics. - Customer Satisfaction & Relationship Management - Build long-term relationships with repeat customers. - Handle urgent/breakdown spares requests on priority. - Maintain professionalism and service-oriented communication.

Qualifications

- Graduate (B.Com/B.A) - Experience: 8–10 years in similar profile/product - Age Limit: 35–40 years

Required Skills

- Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Proficient in Microsoft Office Suite.

Preferred Skills

- Experience in the spare parts industry. - Familiarity with OEM processes and requirements.

Pay range and compensation package

- CTC Range: ₹5–6 LPA