Problem Manager

We have a new opportunity for

\"Problem Manager\"

with our client. Interested candidates send me your CV to

nazreen.muhamed@lancesoft.com

Title:

Problem Manager Duration:

6 Months Contract with possible extension Location:

Remote

Job Description: Required Skills & Experience Proven experience in

problem and incident management

within banking technology environments. Strong understanding of

core banking platforms

(e.g., Oracle FLEXCUBE) and their dependencies Hands-on experience with

AI-based problem detection tools ,

log analytics platforms

(e.g., Splunk), and

ITSM tools

(e.g., Helix) Familiarity with

ITIL processes , especially around service stability, RCA, and SIP governance Excellent communication and stakeholder management skills. Ability to lead cross-functional investigations and drive consensus on resolution paths.

Preferred Qualifications ITIL Foundation or Practitioner Certification. Experience with AI/ML tools for predictive analytics in IT operations. Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models. Prior experience in managing service improvement plans and action trackers [8].

Interested candidates send me your Cv along with below details: Expected salary: Notice Period: Current Location: Nationality: