BPO - Customer Support

Role Description

This is a full-time role as a BPO - Customer Support Specialist. The primary responsibilities include managing customer interactions, addressing inquiries, providing non-technical support, resolving issues to ensure customer satisfaction, and maintaining detailed records of interactions. The role requires strong communication, problem-solving skills, and the ability to deliver exceptional support while contributing to the team’s overall objectives.

Qualifications

- Strong Customer Support and Customer Satisfaction skills to deliver high-quality service consistently - Excellent Interpersonal Skills for effective communication and relationship building with customers - Proficiency in Technical Support to assist customers in troubleshooting and resolving technical issues - Strong Analytical Skills to evaluate customer needs and provide appropriate solutions - Ability to manage multiple tasks, prioritize, and work in a fast-paced environment - Proficiency in handling communication tools and CRM software is a plus - Experience in a similar customer support or BPO role is advantageous - Fluency in English is required, and bilingual or multilingual capabilities are an added advantage