Customer Success Associate

Locations We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location:

Hyderabad Role: We are looking for a motivated and detail-oriented Junior Client Success Manager (CSM) to join our Customer Success team. As a Junior CSM, you will play a vital role in supporting our customers, ensuring they achieve their desired outcomes using our products and services. You will work closely with senior CSMs and cross-functional teams to help maintain strong customer relationships, provide support, and contribute to customer satisfaction and retention.

Key Responsibilities: Assist in onboarding new clients, ensuring smooth implementation and adoption of the services provided. Build and maintain positive relationships with clients, providing proactive support. Help clients achieve their success goals by offering advice, best practices, and solutions. Monitor clients usage and health metrics, addressing concerns before they become critical issues. Support senior CSMs in handling customer inquiries and resolving challenges. Participate in client meetings, webinars, and training sessions. Collaborate with cross-functional teams (e.g., Sales, Product, Support) to ensure customer needs are met. Track client interactions and updates in CRM software, ensuring accurate and up-to-date records. Assist with gathering customer feedback and insights to help drive product improvements. Contribute to creating client-facing resources (e.g., guides, FAQs) to enhance the customer experience. Present findings and recommendations to internal stakeholders to drive strategic decisions and enhance client satisfaction. Utilize contract management software such as DocuSign to facilitate the negotiation and signing of contracts with clients and alignment to their technical needs. Coordinate with the finance department to ensure accurate invoicing and payment processing for client contracts.

Desired profile 0–2 years of experience

in Customer Success / Account Management / Client Servicing / Presales / Customer Support Bachelor’s degree (BBA or related field) required; MBA preferred Strong exposure to: Client onboarding and relationship management Customer lifecycle management Cross-functional coordination with Sales, Product, and Delivery teams Handling customer queries, escalations, and follow-ups Understanding of customer retention, upselling, and account growth strategies Experience working in

IT / SaaS / service-based organizations

preferred Excellent communication, stakeholder management, and documentation skills Ability to manage multiple customer accounts simultaneously under tight deadlines Proficiency in CRM tools and MS Office / Google Workspace

Why join us? Work with a passionate and innovative team in a fast-paced, growth-oriented environment. Gain hands-on experience in content marketing with exposure to real-world projects. Opportunity to learn from experienced professionals and enhance your marketing skills. Contribute to exciting initiatives and make an impact from day one. Competitive stipend and potential for growth within the company. Recognized for excellence in data and AI solutions with industry awards and accolades.