Technical Support Specialist

DigitalTek Solutions (DT Solutions) is a diversity-certified workforce solutions provider with over a decade of experience delivering tailored managed services, IT consulting, and staff augmentation solutions to Fortune 500 and enterprise clients across North America.

We specialize in connecting high-caliber professionals with leading organizations across Information Technology, Engineering, Digital Transformation, and emerging technology sectors. Our expertise spans both public and private sector environments, supporting scalable workforce strategies aligned with evolving business needs.

Our mission is to advance workforce diversity and inclusive growth while delivering reliable, high-quality staffing and consulting solutions. Through a client-first approach built on agility, transparency, and innovation, we enable organizations to optimize talent strategies, accelerate digital initiatives, and achieve measurable business outcomes.

Technical Support Engineer 100% remote work

About the Role We are seeking a proactive Technical Support Engineer with 100% remote work

to provide technical assistance and troubleshooting support for enterprise applications and systems. The ideal candidate will diagnose technical issues, assist users with system-related inquiries, and ensure smooth operation of software and infrastructure environments.

Key Responsibilities • Provide technical support to users via email, chat, and ticketing systems • Troubleshoot hardware, software, and application issues • Diagnose and resolve system performance or connectivity problems • Document incidents, solutions, and troubleshooting steps • Escalate complex technical issues to engineering teams when required • Assist with system configuration, installation, and upgrades • Maintain knowledge base documentation and support procedures • Monitor support tickets and ensure timely resolution

Required Qualifications • Bachelor’s degree in Computer Science, IT, or related field • Strong understanding of operating systems (Windows/Linux) • Knowledge of networking fundamentals and troubleshooting • Experience with ticketing systems and help desk tools • Strong problem-solving and communication skills

Preferred Qualifications • Familiarity with cloud platforms (AWS, Azure, GCP) • Experience supporting enterprise applications • Knowledge of scripting or automation tools