Customer Care Executive

Customer Care & Business Development Executive

Location: Maharashtra Region (M1)

Department: Customer Care

Experience: 1–2 years in sales, customer care, or business development (preferably in pharma Tooling or industrial equipment).

Key Responsibilities:

Customer Care & Relationship Management

- Act as the primary point of contact for clients in the Maharashtra region. - Address customer queries promptly and ensure high satisfaction levels.

Business Development

- Identify and generate new business opportunities. - Develop strategies to increase market share in the M1 region.

Lead Generation & Enquiry Management

- Proactively generate new enquiries through calls, emails, and field visits. - Maintain and update the client database for effective follow-up.

Sales Growth

- Drive growth in the Maharashtra region by onboarding new clients. - Achieve monthly and quarterly sales targets.

Payment Follow-Up

- Monitor pending payments and follow up with clients regularly. - Conduct personal visits if required to ensure timely collections.

Reporting & Coordination

- Prepare weekly and monthly reports on enquiries, sales, and collections. - Coordinate with internal teams for order processing and after-sales support.

Skills & Qualifications:

- Strong communication and negotiation skills. - Ability to build and maintain client relationships. - Knowledge of Tooling industry preferred. - Willingness to travel extensively within Maharashtra (field work is mandatory).