Student Engagement Counsellor: Pune(Hadapsar)

Job Description

Job Title: Student Engagement Counsellor (SEC Counsellor)

Department: Academic Operation

Employment Type: Full-time

Job Overview:

We are looking for a proactive and empathetic Student Engagement Counsellor (SEC Counsellor) to join our Student Services team. In this role, you will be the first point of contact for students with attendance concerns or queries, playing a crucial part in ensuring a supportive and engaging student experience. Your ability to communicate effectively and resolve issues efficiently will directly contribute to student retention and satisfaction.

Key Responsibilities:

Absenteeism Follow-Up:

Proactively contact students and/or parents in cases of consecutive absences or low attendance, addressing concerns with empathy and professionalism.

Query Resolution:

Respond to student inquiries via phone, email, or in-person, ensuring timely, accurate, and courteous resolution of issues.

Standard Operating Procedures:

Adhere to defined Standard Operating Procedures (SOPs) to maintain consistency, quality, and compliance in all student interactions.

Communication:

Maintain a high standard of English communication—both written and spoken—when interacting with students, faculty, and staff.

Feedback Handling:

Collect, document, and relay student feedback to relevant departments, supporting continuous improvement in academic and administrative services.

Qualifications & Skills:

Bachelor's degree in Education, Psychology, Communication, or a related field.

Prior experience in counselling, student support, or customer service preferred.

Excellent verbal and written communication skills in English.

Strong interpersonal skills with the ability to manage sensitive conversations with discretion and empathy.

Organized and detail-oriented with the ability to multitask in a fast-paced environment.

Proficient in Microsoft Office Suite and CRM systems (preferred but not mandatory).

Knowledge of local language.

Why Join Us?

Opportunity to make a meaningful impact on students' academic journeys.

Collaborative work environment focused on student success.

Professional development and training opportunities.