Service Manager

Requirements and Qualifications:

Graduate Electronics / Electrical Experience of minimum 15 years in electronics product testing/trouble shooting/installation. Should be Technically capable of analyzing electronic circuits and assembled PCB working. Confident and Capable of handling electronic product testing and analyzing tools. Willingness to travel. Must Have Good communication skills and systematic, organized work approach.

Responsibilities: Able to lead customer support department. Well versed with electronic testing, analyzing, troubleshooting product complaints. Repairing products received from customer, with detail analysis of observed problem. Coordinating with sales for resolving all site issues. Visiting sites for installation, if required and/or problem analysis considering site conditions. Should able to do cumulative analysis of trouble shooting done. Preparing CA/PA in coordination with all concerned departments. Able to share MIS and maintain documentation. Able to Face internal/external audits.