Salesforce Functional Consultant

Job Title:

Salesforce Business Systems Analyst (SFDC – Techno-Functional) Experience:

6–10 years Location:

Open / Hybrid

Role Overview We are seeking a

Salesforce Business Systems Analyst (BSA)

with strong

techno-functional expertise

and

excellent communication skills . The role will act as a critical bridge between business stakeholders and technical teams, ensuring Salesforce solutions effectively address business needs and drive user adoption.

Key Responsibilities

1. Stakeholder Partnership Act as the

primary liaison

between business teams and Salesforce technical teams. Partner with stakeholders across Sales, Service, Marketing, and Operations to understand business challenges. Ensure Salesforce solutions are aligned with business objectives and deliver measurable value. 2. Requirements Gathering & Translation Lead

discovery and requirement-gathering sessions

with business stakeholders. Translate business needs into

clear user stories, functional specifications, and acceptance criteria . Create non-technical documentation that enables smooth collaboration with delivery teams. 3. Solution Design & Salesforce Expertise Leverage

Salesforce declarative capabilities

including: Flows Validation rules Process automation Work closely with developers on solutions involving: Apex Lightning Web Components (LWC) Provide input on

solution design , data models, and integrations. 4. Project & Delivery Support Support the

end-to-end lifecycle

of Salesforce initiatives—from ideation and design to testing, deployment, and post-launch support. Participate in

UAT planning and execution , ensuring business readiness. Assist Product Owners and Project Managers with backlog prioritization and delivery tracking. 5. Communication, Training & Adoption Communicate complex technical concepts in a

simple, business-friendly manner

for executive and non-technical audiences. Develop and deliver

training materials, demos, and walkthroughs

to drive user adoption. Provide clear viewpoints and recommendations to leadership on Salesforce enhancements.

Required Skills & Experience 6–10 years of experience as a

Salesforce BSA / Business Analyst / Techno-Functional Consultant Strong hands-on experience with

Salesforce Sales Cloud / Service Cloud

(Marketing Cloud exposure is a plus) Working knowledge of: Salesforce declarative tools Flows, Apex, and LWC Experience with

Agile / Scrum delivery models Excellent verbal and written

communication and stakeholder management skills Ability to influence and collaborate across business and technology teams

Preferred Qualifications Salesforce certifications (Admin, Advanced Admin, Business Analyst, Platform App Builder) Experience in large enterprise or IT services environments Exposure to integrations and data migration projects