Merchandise Associate – Customer Service

Location: Chembur, Mumbai

Employment Type: Full-Time

Email: HR@aprajitatoor.com

Role Overview

The Merchandise Associate – Customer Service will be responsible for delivering a seamless client experience across both online and offline channels while supporting inventory operations and in-store merchandising. The role requires strong retail sensibility, operational discipline, and customer relationship management capabilities within a fashion-focused environment.

Key Responsibilities

1. Customer Experience (Online & Offline)

- Provide high-touch customer service in-store and via digital platforms (WhatsApp, Instagram, email, website). - Assist clients with product selection, styling guidance, sizing, and order queries. - Manage customer follow-ups, exchanges, and after-sales service. - Maintain strong product knowledge across collections.

2. Inventory Management

- Maintain accurate stock records and conduct regular stock audits. - Coordinate with warehouse/logistics for inward and outward stock movement. - Monitor sell-through and replenishment cycles. - Ensure proper tagging, storage, and stock organization.

3. CRM Management

- Maintain and update customer database. - Track purchase history and client preferences. - Support client retention initiatives and follow-up communication. - Assist in driving repeat sales through relationship-building.

4. Merchandising

- Support visual merchandising standards in alignment with brand guidelines. - Ensure display maintenance and product presentation. - Assist in seasonal launches and collection rollouts. - Monitor product performance and provide feedback to the team.

5. Material Procurement

- Coordinate with vendors for sourcing fabrics, trims, packaging materials, and store supplies. - Maintain procurement records and cost tracking. - Ensure timely replenishment of materials required for operations. - Assist in vendor coordination and follow-ups.

- Required Skill SetInventory Management - Customer Service (Online & Offline) - CRM Handling - Visual & Product Merchandising - Strong communication skills