Assistant Manager/Manager-PMO & Transition

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job location : Mumbai/Bangalore Position : Assistant Manager-PMO Division : BPO Experience :4-6 years of relevant experience in PMO and Transition

Roles and Responsibility Strong skills in communication, leadership, risk management, financial management, analytical thinking, stakeholder management, problem-solving, adaptability, and a deep understanding of banking regulations, with a focus on budgeting and project timelines to ensure compliance and deliver projects within financial constraints. PMP certification. 5-7 Years of core project management experience needed in the BFS space. Should have managed project sizes of up to 200-300+ FTEs. Should have managed between 30-40 projects annually. Project Management experience leading large scale, complex projects Education: Bachelor’s Degree

Key skills include: Communication:

Excellent verbal and written communication to effectively convey project updates, risks, and decisions to stakeholders at all levels within the bank. Should have handled and led US based clients. Leadership:

Ability to motivate and guide project teams, delegate tasks, and manage conflicts to achieve project goals. Risk Management:

Identifying potential risks within projects, developing mitigation strategies, and proactively managing risk throughout the project lifecycle. Risk can be contractual, regulatory, financial, hiring, technical, etc. Financial Management:

Understanding and managing project budgets, tracking expenditures, and ensuring projects are delivered within financial constraints. Should be able to understand pricing for each project and its impact. Analytical Skills:

Analyzing data and complex financial information to make informed decisions and identify potential issues. Stakeholder Management:

Effectively managing expectations and communicating with diverse stakeholders, including senior management, compliance officers, and technical teams. Problem-Solving:

Quickly identifying and resolving project issues, adapting to changing circumstances, and finding creative solutions. Adaptability:

Ability to adjust to changing project requirements, market conditions, and regulatory updates. Compliance Knowledge:

Thorough understanding of relevant banking regulations and compliance requirements to ensure projects adhere to legal standards. Technical Skills:

Depending on the project, a basic understanding of relevant banking systems, technology, and data management tools may be required.

Specific considerations for banking project managers: Regulatory Compliance:

Prioritizing projects that align with regulatory requirements and managing potential compliance risks. Data Security:

Ensuring data privacy and protection throughout project implementation. Change Management:

Effectively managing change within the organization when implementing new systems or processes

Essential Job Functions and Responsibilities Responsible for managing the day-to-day operational aspects of multiple, large-scale, complex strategic, regulatory, and departmental projects with cross-functional teams. Effectively develops and gains approval of project charter, identifies and assembles project team, creates detailed project plan, performs risk and issue management, and monitors scope creep; uses appropriate change management when needed. Coordinates with third parties / vendors to promote successful execution when needed. Ensures optimum utilization of resources and management of budgetary targets to meet goals. Creates and maintains comprehensive project documentation. Measures project performance to ensure compliance with expected quality standards. Publishes status reports to sponsor, business process owner, project team, and key stakeholders. Reports and escalates to management as needed when project time deadlines become at-risk. Records and shares lessons learned and best practices. Contributes to enhancing the PMO best practices, processes, and policies. Supports adoption of the scrum framework by coaching team on embracing agile values and principles. Provides coaching and mentoring to project team members and other associates. Develops and leverages strong working relationships. Champions spirit of continuous improvement. Performs other duties as assigned. Measures project management performance against standards. Establishes project communication needs and create project communication plan. Creates the project risk management plan. Partners with cross function peers to create, administer, track, and eventually close project contracts. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Contact details Padmapriya Shekar padmapriya.shekar1@firstsource.com