Head of PMO

Job Description Head of Portfolio Office (PMO) Organisation:

Sera Neon Location:

India, with travel Level:

Leadership Role Practice Focus:

Operations, Finance Collaboration Salary : Upto 40 Lakh p/a + benefits

Purpose Establish the control centre of Sera Neon, ensuring capacity, utilisation, governance, risk management, and reporting are disciplined, predictable, and commercially aligned. The Head of PMO builds the operational backbone that connects Delivery, Customer Success and Finance - creating visibility, control, and planning across the full portfolio.

Objectives Establish a robust portfolio-level view of demand, capacity, utilisation, and commercial exposure. Ensure bench management and workforce planning optimise margin, minimise idle time, and avoid delivery bottlenecks. Lead onshore recruitment and provide guidance to the offshore talent team. Embed consistent internal and external reporting standards across the portfolio. Hold the interface between Delivery and Customer Success, ensuring portfolio data, utilisation insight, delivery risk and client health indicators are integrated. Own corporate risk management, ensuring visible and proactive mitigation. Develop and operate a Centre of Excellence that captures artefacts, templates, governance models and Sera Neon ways of working. Provide selective client-facing PMO leadership (PMOaaS and portfolio governance) while maintaining internal operational control.

Reporting Line Reports to COO, dotted line Director of Programme Delivery

Billable Expectations Approximately 30% billable time through: • PMO-as-a-Service (PMOaaS) engagements • Direct delivery of portfolio governance or project management • Client-facing reporting and programme control assignments 70% focused on internal portfolio leadership, governance, planning and control.

Deliverables Portfolio Visibility & Demand Planning Single source of truth for pipeline → active delivery → bench → forecast demand. Clear forward view of capacity gaps and hiring needs. Capacity, Utilisation & Bench Management Structured forecasting model aligned to sales pipeline, ensuring optimal utilisation and reduced idle capacity. Customer Health & Portfolio Insight Integration Portfolio reporting incorporates customer risk indicators, renewal timing, utilisation patterns and delivery performance — feeding directly into Customer Success planning and executive oversight. Workforce Planning & Recruitment Discipline Onshore recruitment process ownership; structured governance and quality control across offshore recruitment streams; robust vetting and onboarding controls. Corporate Risk & Escalation Management Centralised risk register spanning delivery, commercial, capacity and compliance risks, clear mitigation plans and executive visibility. Internal & External Reporting Framework Standardised RAID, financial, utilisation, portfolio health and client reporting packs - predictable cadence and no surprises. Centre of Excellence (CoE) Ownership of Sera Neon artefacts, templates, governance models, delivery frameworks and ways of working; version control and continuous refinement. Onboarding & Assurance Controls Consistent hiring, vetting, onboarding and induction standards across employees and associates. Cross-Functional Portfolio Alignment Tight working rhythm with Sales (pipeline), Delivery (resource allocation), Customer Success (client risk), and Finance (margin & forecasting).

Success Measures Predictable Capacity & Customer-Ready Delivery Forward demand and renewal cycles are visible 3–6 months ahead; utilisation is controlled; delivery teams are aligned to customer growth and renewal plans. Portfolio Transparency & Control Clear, standardised reporting and risk visibility reduce escalations and eliminate “surprise” issues at executive level. Scalable PMO & Centre of Excellence A repeatable, documented operating model exists, enabling growth without loss of quality, control, or margin.

Competencies (Head of Portfolio Office) Portfolio & Capacity Planning Expertise Understands forecasting, utilisation modelling, demand shaping, and resource balancing at portfolio level. Commercial & Margin Awareness Thinks in terms of utilisation, cost-to-serve, margin protection and forecast accuracy and not just project status. Governance & Control Discipline Builds structured reporting, risk frameworks, and escalation pathways that create predictability. Workforce & Recruitment Oversight Understands hiring pipelines, vetting controls, onboarding quality, and offshore model governance. Data-Led Decision Making Uses reporting, trends, and utilisation data to shape proactive decisions and not reactive fixes. Cross-Functional Integration Operates at the intersection of Delivery, Customer Success, Finance and Operations without territorial bias. Operational Process Design Builds scalable processes and artefacts that can withstand growth and complexity. Risk Anticipation & Mitigation Identifies emerging portfolio risks early and intervenes before impact materialises. Client-Facing Governance Presence Confident leading portfolio governance discussions with clients in PMOaaS or programme settings. Continuous Improvement Mindset Regularly refines tools, templates, forecasting models and reporting cadence to improve clarity and performance.