User Operations

Key Responsibilities 1.SVIP Client Management

-Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience. -Build long-term relationships with high-value users and proactively identify their needs. -Implement and optimize SVIP service processes to enhance satisfaction and retention.

2. Merchant Coordination

-Manage communication and partnerships with merchant/seller across various regions. -Monitor buy/supply pricing and ensure alignment with internal standards. -Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks. -Maintain strong professional relationships with merchants to ensure smooth collaboration.

3. User Insights & Operational Support

-Analyze user feedback and behavioural data to identify key needs and propose service solutions. -Address escalations and provide customised support with accuracy and empathy. -Collaborate with internal teams to enhance user experience and operational efficiency.

4. Event & Campaign Support (Preferred)

-Support the planning and execution of voice-room events, SVIP activities, and engagement campaigns. -Demonstrate knowledge or interest in the voice-chat or livestreaming ecosystem.

Qualifications

-Bachelor's degree in marketing, business, communications, or related fields preferred. -1–3 years of experience in sales, customer service, user operations, or account management. -Strong communication and interpersonal skills with high emotional intelligence. -Patient, detail-oriented, trustworthy, and able to manage routine tasks with professionalism. -Ability to work with spreadsheets (Excel/Google Sheets) for simple data processing. -Experience in merchant management or familiarity with merchant ecosystems is a plus. -Prior exposure to IMO, HAGO, Helloyo, or similar audio/livestream products is an advantage.