Cloud Engineer

Company Description

Rezo.ai is a Unified Agentic AI platform that transforms customer experience operations through AI-powered solutions and real-time support. Our advanced suite of products enables enterprises to streamline customer interactions, boost agent performance, and optimize operations. With features like multi-lingual conversations, automated tagging, precise speech-to-text conversion, SOP-driven audits, and seamless integration with large language models and data analytics, we empower businesses to increase productivity and uncover valuable insights. Rezo.ai drives efficiency, revenue growth, and cost reduction, delivering transformative change in customer experience operations.

Role Description

Key Responsibilities:

• Design, implement, and manage scalable, secure, and reliable cloud infrastructure on Azure.

• Perform regular system monitoring, verify the integrity and availability of all cloud-based resources, and troubleshoot issues as needed.

• Automate and streamline operations and processes using DevOps tools and methodologies, including Jenkins.

• Collaborate with development teams to ensure seamless integration and continuous delivery.

• Manage and optimize performance, utilization, and costs in the Azure cloud environment.

• Conduct root cause analysis for incidents, identify and implement corrective actions to prevent future occurrences.

• Ensure compliance with security policies, standards, and best practices

Requirements

Required Skills and Qualifications:

• Knowledge of Azure cloud services including computing, storage, networking, and security.

• Proficiency in scripting and automation using tools like PowerShell, Shell Scripts, Crons, Azure CLI, ARM templates, Terraform, and Ansible.

• Basic Understanding of DevOps practices, including CI/CD pipelines with Jenkins, version control (e.g., Git), and configuration management.

• Familiarity with monitoring and logging tools such as Graylog, Nagios, and Azure Monitor.

• Knowledge of troubleshooting skills with a systematic approach to problem-solving.

• Idea of Linux systems is a plus.

• Familiarity with network analysis tools like WireShark.

• Knowledge of security tools such as Vault.

• Python proficiency is a plus.

• Ability to work in a fast-paced, collaborative environment and manage multiple priorities.

• Strong communication and interpersonal skills.