Delivery Lead-BFSI

Job Title: Vertical Head – BFSI & Healthcare Location: Reporting To: Experience Required:

18–22 years Education:

Bachelor’s Degree in Engineering or Technology (Master’s preferred)

Role Overview: We are seeking a strategic and experienced leader to head our BFSI (Banking, Financial Services & Insurance) and Healthcare verticals. This role demands deep domain expertise, strong customer engagement skills, and a proven ability to drive business growth and transformation across enterprise accounts.

Key Responsibilities: Vertical Strategy & Growth Customer Engagement & Relationship Management Team Leadership & Development Solutioning & Innovation Operational Excellence

Key Performance Indicators (KPIs): Revenue Growth: Year-over-year revenue increase for BFSI and Healthcare verticals. Achievement of quarterly and annual sales targets. Customer Satisfaction: Net Promoter Score (NPS) and Customer Satisfaction Index (CSAT). Client retention and renewal rates. Strategic Account Expansion: Number of new strategic accounts acquired. Growth in wallet share within existing accounts. Solution Innovation: Number of new solutions or offerings launched specific to BFSI and Healthcare. Adoption rate of new solutions by clients. Delivery Excellence: Project delivery timelines and quality benchmarks. SLA adherence and incident resolution metrics. Team Performance: Employee engagement and retention within the vertical. Skill development and certification achievements. Profitability: Gross margin and EBITDA contribution from the vertical. Cost optimization and efficiency improvements. Market Positioning: Industry recognition, awards, or analyst mentions. Participation in thought leadership forums and publications.

Required Skills & Qualifications: 18–22 years of experience in IT services or consulting, with significant exposure to BFSI and Healthcare domains. Strong understanding of industry-specific challenges, regulatory environments, and digital transformation trends. Proven track record in managing large enterprise accounts and delivering complex solutions. Excellent leadership, communication, and stakeholder management skills. Bachelor’s degree in Engineering or Technology; MBA or equivalent is a plus.