Lead Salesforce and Portal Developer

Position:

Lead

Salesforce and Portal Developer Location: Bangalore-Remote Duration: Long Term

Phone and Video

Nightshift willing to work or in EST hours 8 hours work

Candidates must have Portal experience and relevant certifications. Start Date:

Immediate joiner preferred Requirement:

Candidate must hold a valid

Salesforce Certification

(with certification number) and provide verifiable experience details online. Key Responsibilities: Salesforce Customization and Development: Customize and develop Salesforce Sales Cloud solutions, including objects, fields, page layouts, and workflows. Write and maintain Apex classes, triggers, and batch processes to automate complex business logic. Create and customize Visualforce pages and Lightning Web Components (LWC) to enhance user interfaces and functionality. Manage data import/export activities and perform data validation to ensure data integrity. Omni-Channel Management: Configure and optimize Omni-Channel to streamline workload distribution among agents. Set up routing configurations, queues, and presence statuses to improve case and task management. Develop and maintain reports and dashboards to track Omni-Channel performance and metrics. Provide support and training to users on Omni-Channel features and best practices. Experience with Omnistudio (Preferred). Portal Development and Management: Develop and customize Salesforce Community (Experience Cloud) portals for customer self-service and partner collaboration. Design and implement user-friendly interfaces and ensure seamless navigation within portals. Configure security settings, permission sets, and sharing rules to control access to data and features. Manage content and knowledge base articles available through the portal to enhance user experience. Integration and Deployment: Develop and manage integrations between Salesforce and external systems using REST/SOAP APIs. Use change sets and DevOps tools to manage deployments and ensure smooth transitions between Salesforce environments. Collaborate with cross-functional teams to integrate Salesforce solutions with other systems and platforms. Support and Troubleshooting: Troubleshoot and resolve issues related to Salesforce applications, Omni-Channel, and portals. Provide user support and gather feedback to continuously improve Salesforce solutions and user experience. Create and maintain technical documentation for Salesforce configurations, processes, and customizations. Collaboration and Communication: Work closely with business analysts, stakeholders, and other team members to gather requirements and design effective solutions. Participate in Agile ceremonies, including stand-ups, sprint planning, and retrospectives. Communicate effectively with both technical and non-technical stakeholders to ensure alignment on project goals and deliverables. Qualifications: Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: 3 to 4 years of hands-on experience with Salesforce development, including Sales Cloud, Omni-Channel, and portal development. Technical Skills: Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. Experience with Salesforce Community (Experience Cloud) is highly desirable. Preferred Qualifications: Certifications: Salesforce Certified Platform Developer I or II preferred. Additional certifications related to Sales Cloud, Omni-Channel, or Experience Cloud are a plus. Skills: Strong problem-solving abilities, attention to detail, and excellent communication skills. Ability to work independently and as part of a team.