Operations Team Lead

We are actively hiring for International Process (Operations - Team Leader)

Job description Designation- Team Lead Location- Mumbai (Malad) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs

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Immediate Joiners Preferred

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Responsibilities-

* Customer Service, Customer Support, and Customer Service Management skills * Experience in achieving and maintaining high levels of Customer Satisfaction * Excellent verbal and written Communication skills * Experienced in Banking,cards and Dispute domain.

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Drop in your resume to the below mail id Neetu.pillai@teleperformancedibs.com swathi.swathi5@teleperformancedibs.com #9076011128