Client Success Specialist B2B

About Company Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

Location: Gurugram Job Type: Full-time Pay Range: Upto 4 LPA

Key Responsibilities: Lead contract negotiations and oversee a seamless onboarding experience for new clients. Foster and maintain long-term client relationships through exceptional service and communication. Develop and execute client retention strategies to drive sustained business growth. Collaborate with internal teams to ensure client requirements and expectations are consistently met. Collect and act on client feedback to enhance service delivery and satisfaction. Maintain organized records of all client interactions, agreements, and business development efforts. Prepare and present regular reports on client engagement, satisfaction, and growth metrics to management.

Requirements: Bachelor’s degree from Tier 2 College Or experience in client servicing, or a related role. Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively. Ability to work collaboratively with cross-functional internal teams to meet client needs. Proficiency in MS Excel and Basic understanding of digital marketing concepts is a plus. Ability to understand client needs and confidently present tailored solutions. Strong organizational skills, attention to detail, and a collaborative mindset. Ability to join immediately and work from or relocate to the work location

(Delhi NCR candidates preferred)

Share your resume to simran.pandita@collegedunia.com with subject line - "Client Success Executive | [Your Name]"