Sales & Customer Success Manager - Noida 63

AiCodePro is an AI-first website and growth platform that enables businesses to create high-performance, SEO & GEO-compliant websites in under 2 minutes. Our mission is to help founders, MSMEs, and global teams achieve fast organic visibility across Google and GenAI platforms like ChatGPT, Gemini, and Perplexity—without complexity.

We’re building a product-led, customer-centric B2B SaaS company and are looking for passionate individuals who enjoy working closely with customers and driving meaningful outcomes.

Responsibilities

1. Sales & Growth Activities Understand potential customer needs and clearly articulate how AiCodePro solves their business challenges. Deliver engaging product demos and walkthroughs highlighting AI website creation, performance, and SEO/GEO value. Qualify inbound leads and support the sales funnel through proactive outreach and follow-ups. Work closely with founders and sales leadership to improve acquisition, activation, and retention strategies.

2. Customer Success & Support Act as the first point of contact for customer queries via email, WhatsApp, and live chat. Help customers onboard smoothly and achieve quick wins using the platform. Troubleshoot issues, provide clear solutions, and ensure a high level of customer satisfaction. Maintain strong product knowledge to guide users confidently across features and use cases. Capture customer feedback and support insights to improve the product experience.

3. Collaboration & Reporting Share structured feedback and insights with product, tech, and marketing teams. Collaborate with marketing on customer stories, use cases, and onboarding improvements. Track customer interactions, conversions, and success metrics to support data-driven decisions.

What You’ll Get The opportunity to work on a cutting-edge AI + SaaS product shaping the future of web creation and discovery. Direct exposure to founders and fast decision-making. A chance to influence product direction through real customer insights. A collaborative, ownership-driven work culture. Rapid learning across AI, SaaS sales, customer success, and growth.

Qualifications Bachelor's degree or equivalent experience 1 – 3 years of experience in B2B SaaS (Sales, Customer Success, Support, or similar roles) Experience in customer success Strong written and verbal communication skills Strong communication skills with a customer-first mindset Comfortable explaining tech products in simple, business-friendly language Self-motivated, proactive, and eager to take ownership Excited to work in a fast-moving startup environment focused on AI and innovation