Customer Success Lead

About the Company Join a high-growth AI company at the forefront of Revenue Intelligence for Enterprises.

About the Role As a Customer Success Strategist, you'll go beyond day-to-day account management to shape strategy, drive adoption, and play a key role in helping India’s top financial institutions unlock business value from cutting-edge generative AI solutions. This role offers a unique blend of strategic thinking, stakeholder engagement, and hands-on execution — ideal for someone who wants to grow into a senior client-facing or product leadership role in the fast-evolving AI space.

Responsibilities Strategic Partnering:

Build strong, consultative relationships with senior stakeholders at client organizations. Act as a trusted advisor who understands their goals and helps them realize measurable ROI. Client Onboarding & Enablement:

Lead seamless onboarding journeys, ensuring quick time-to-value and adoption of mission-critical features within our speech analytics platform. Growth Driver:

Identify and pursue upsell and cross-sell opportunities by understanding client needs and uncovering new use cases aligned with their evolving strategy. Success Planning:

Design and execute proactive customer success strategies that help clients meet their business KPIs - and turn our platform into a growth lever. Insight-Backed Retention:

Monitor account health, preempt churn risks, and act fast with insights-driven playbooks that keep clients engaged and satisfied. Use Case Development:

Collaborate with clients to refine speech analytics use cases that solve real business problems - from collections optimization to compliance automation. Product Influence:

Channel client feedback and field insights to the product team, shaping roadmap decisions and enhancing feature relevance. Executive Business Reviews:

Lead quarterly success reviews and check-ins, showcasing impact, aligning on goals, and unlocking new collaboration opportunities. Cross-Functional Collaboration:

Partner with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum. Best Practice Champion:

Help build scalable success frameworks, playbooks, and knowledge-sharing processes to level up the customer experience across the board.

Qualifications

Education details not specified.

Required Skills Excellent communication and relationship-building skills, especially with senior stakeholders. Strategic thinker with strong analytical and problem-solving abilities. Self-starter who thrives in fast-paced, ambiguous environments.

Preferred Skills Bonus: Experience in AI/ML, Prompt Engineering, or working with BFSI clients.

Pay range and compensation package Experience: Flexible

Equal Opportunity Statement We are committed to diversity and inclusivity.