Partnership Success Manager

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. We are looking for a

Partner Success Manager

to join our Papaya Global team. Prior experience working in the workforce or payroll industry is a must

Key Responsibilities: Partner Relationship & Account Management Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs) Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning Drive partner engagement, satisfaction, and performance Manage escalations with a proactive and solutions-oriented approach Ensure partner alignment with business goals, SLAs, and performance standards Project & Operational Excellence Lead and coordinate strategic client cycles, onboarding, and transition plans Monitor and support high-risk clients and complex implementations Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.) Commercial & Strategic Oversight Oversee commercial aspects including service scope documentation and pricing alignment Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network Data & Knowledge Management Maintain accurate partner data in Salesforce, generate reports and insights Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams Promote knowledge sharing and process consistency across regions and projects Performance & Process Optimization Evaluate partner performance regularly and implement continuous improvement plans Establish and maintain clear operational guidelines and best practices Actively manage workflows, SLAs, and service delivery standards

Requirements: 5 years’ experience in partner success, account management, or operations in a global environment Exceptional interpersonal and communication skills Strong analytical and problem-solving abilities Experience with Salesforce (must) Comfortable managing multiple projects and priorities Fluent in English; additional languages are a plus Background in payroll, HR tech is a big advantage