Customer Success Coordinator

Company Description

ASMI Youth Career Advisor is dedicated to providing comprehensive Medical and Engineering Admission Counselling services for Class 12 students in India. Since its establishment in 2016, the organization has guided over 40,000 students in navigating the admissions process effectively. With a focus on personalized counselling, ASMI assists students in selecting the best-suited colleges based on academic achievements and financial considerations. Renowned for its unbiased approach, the organization operates independently of affiliations with any educational institution, ensuring transparent and trustworthy guidance. Students benefit from seamless admissions assistance for an informed and hassle-free journey into higher education.

Role Description This is a full-time, on-site role as a Customer Relationship Management Manager, based in Mumbai. Key responsibilities include managing and enhancing relationships with current and potential customers, monitoring customer interactions, analyzing customer feedback, and identifying opportunities for improving user satisfaction. The role focuses on client relationship management, workflow coordination with counsellors, and structured follow-ups with students and parents. Sales activity is limited and driven through existing leads; limited field work. Coordinate with the counselling team to track student progress, documents, option forms, and reporting steps. Manage incoming enquiries, explain ASMI Career’s services, and convert warm leads into admissions. Schedule counselling sessions, document checks, and follow-up calls. Maintain CRM entries, update student status, and ensure timely reminders. Support counsellors during peak rounds by arranging data, preparing summaries, and handling parent queries. Provide onboarding support to new students after enrolment.

Required Skills & Competencies Strong communication skills in English and Hindi/Marathi. Ability to manage multiple students and timelines during counselling rounds. Comfortable handling structured follow-ups and customer queries. Organized, detail-oriented, and proactive in workflow management. Experience in education, admissions, or customer support preferred.