Senior Client Servicing Manager ( Brand And Digital)

About Sociapa Ventures Pvt. Ltd.

Sociapa Ventures Pvt. Ltd. is a full-service digital marketing and brand solutions agency, working with leading FMCG, food, lifestyle, and consumer brands across India and international markets.

We partner with brands to drive strategy-led communication, digital performance, influencer marketing, and integrated campaigns. Role Overview

The Senior Client Servicing Manager – Brand & Digital at Sociapa will be responsible for owning key brand relationships end-to-end, ensuring strategic alignment, execution excellence, and measurable impact across all digital touchpoints. This role demands brand thinking, data fluency, and leadership maturity—not just coordination. Key Responsibilities1️⃣ Client Leadership & Relationship Ownership

Act as the primary SPOC for assigned brand accounts Lead client communication across emails, calls, presentations, and review meetings Build long-term, trust-based relationships with brand stakeholders Proactively manage timelines, approvals, and escalations Ensure structured communication (email-first; WhatsApp as support) 2️⃣ Brand & Strategic Alignment

Develop a deep understanding of brand vision, category, TG, and competition Translate business goals into clear digital, content, and campaign briefs Ensure all output aligns with brand tonality, positioning, and long-term strategy Actively contribute to campaign ideation and brand planning discussions 3️⃣ Digital, Media & Performance Understanding

Strong understanding of: Social media KPIs & platform dynamics Paid media metrics (Reach, CTR, CPC, CPA, ROAS) Website & Google Analytics insights (traffic, bounce, engagement) Interpret reports and convert numbers into clear client-ready insights Confidently present monthly reviews, campaign performance & recommendations ⚠️ This role is not for candidates who only forward reports without understanding insights.4️⃣ Internal Team Coordination

Work closely with: Creative (design, copy, video) Performance & media team Influencer & ORM teams Ensure clarity of briefs, timelines, and quality expectations Conduct internal quality checks before client sharing 5️⃣ Campaign Planning & Execution

Oversee: Monthly content calendars Digital & integrated campaign rollouts Influencer activations Website & landing page coordination Track campaign progress and proactively flag risks or delays 6️⃣ Reporting, Reviews & Documentation

Own: Monthly & campaign performance decks Brand review presentations MOMs and action trackers Ensure reporting is insight-led, not data-dumped Maintain documentation discipline and audit trails Experience & Skill RequirementsExperience

5–8 years experience in: Digital marketing agency Brand management Integrated marketing role Prior experience handling FMCG / Food / Consumer / Lifestyle brands preferred Proven experience managing multiple brand accounts simultaneously Core Skills

Strong client communication & presentation skills Brand strategy understanding Digital marketing fundamentals Data interpretation & storytelling Multi-stakeholder & project management Technical Understanding

Social platforms: Meta, Instagram, YouTube, LinkedIn Paid media basics: Meta Ads, Google Ads Influencer marketing workflows Google Analytics & website performance basics PPT, reporting & documentation proficiency Success Metrics (KPIs)

Client satisfaction & retention Campaign execution quality & timelines Strategic contribution to brand growth Ability to drive value, not discounts Team coordination & leadership effectiveness What This Role Is NOT

❌ Not a coordination-only role ❌ Not WhatsApp-only client servicing ❌ Not suitable for candidates who can’t interpret data Why Join Sociapa

Work on national & international FMCG brands Exposure to end-to-end brand & digital strategy Opportunity to influence campaigns and decisions Performance-driven, high-ownership culture Reporting Structure

Reports to: Business Head / Account Director