Manager Post Sales (4-5yrs exp), Real estate exp

KRA 1: Post-Sales Operations & Customer Onboarding Ensure timely onboarding of all booked customers into ERP within defined TAT Validate customer documentation, booking details, and payment terms accuracy Manage smooth handover from Sales to Post-Sales with zero data gaps Maintain high ERP data accuracy through audits and process discipline

KRA 2: Payment Plan Management & Collections Excellence Assign and manage standard and customized payment plans as per policy Drive monthly collections, ensure adherence to payment schedules, and reduce overdues Implement structured reminder systems, escalation matrix, and commitment tracking Balance collection rigor with customer relationship management

KRA 3: Team Leadership & Performance Management Lead, mentor, and manage Post-Sales KAMs and Registry Coordinators Allocate customer portfolios and monitor workload, productivity, and service quality Conduct regular reviews, coaching sessions, and performance evaluations Build a customer-centric, accountable, and process-driven team culture

KRA 4: Customer Query Resolution & Escalation Handling Act as escalation point for post-booking customer queries and complaints Ensure SLA-driven resolution through coordination with Accounts, Legal, and Projects Drive root cause analysis and implement preventive improvements Maintain high customer satisfaction and service recovery standards