Travel Consultant

Accountabilities:

- Provide exceptional traveller care and customer services to corporate clients - Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers. - Incumbent should have good knowledge of domestic and International critical itineraries – geographical knowledge is mandatory - Open to work 24/7 environment, roster off, week end working, public holidays and festivals - Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations - Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA - Ensure latest updated policies, procedures, desk instructions are read and complied - Excellent customer service and communications skills – written and verbal - Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices - Maximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellers - Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants - Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker - Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process

Experience & Skills:

- Graduate. Diploma, degree in travel & tourism would be added advantage - 5+ relevant experience in travel domain - Implant experience - Build excellent relationship with customer groups, peers and seniors - Should be a team player and manage show alone if required - GDS experience is mandatory – Galileo & Amadeus. - Knowledge of corporate travel economics and travel technology/ tools will be an added advantage