Principal Cloud Infrastructure Engineer

Role Overview We are seeking a highly experienced

Principal Cloud Infrastructure Engineer

to join the team. This is a senior technical leadership role focused on architecting, validating, and positioning advanced OCI and Multicloud infrastructure solutions for strategic customers. In addition to leading complex solution design and proof-of-concept engagements, this role will act as the

technical escalation authority for strategic customers / opportunities , orchestrating cross-functional engineering collaboration when architectural challenges or high-impact technical blockers arise during pre-sales or active transformation engagements.

Key Responsibilities 1. Strategic Architecture Leadership Serve as senior technical authority for OCI Core Infrastructure, AI and Multicloud architectures. Lead end-to-end solution architecture for large-scale cloud, hybrid, and Multicloud deployments across OCI, AWS, Azure, and GCP. Architect disaster recovery, cross-region resiliency, and workload migration strategies. Lead virtual, cross-functional teams of subject matter experts from OCI Support, Development, Engineering, Operations, and Product Management to investigate, diagnose, and resolve complex technical problems. 2. Customer Advocacy Deliver clear, concise, and timely updates to customers and internal stakeholders, including executive leadership. Manage expectations and build confidence throughout the resolution process. Lead customer discovery workshops, architecture deep dives, and executive-level technical discussions. Manage the lifecycle of escalated customer incidents from initiation to resolution, serving as the primary point of contact for all stakeholders. Act as the voice of the customer, ensuring their needs are prioritized and that their feedback contributes to product and process improvements. 3. Strategic Technical Escalation & Orchestration Act as the senior technical lead for complex architectural & technical challenges encountered during strategic engagements. Coordinate cross-functional collaboration across Engineering, Product Management, Networking, Security, and AI Infrastructure teams to resolve blockers faced by these customers. Facilitate technical deep dives and structured root cause analysis when architectural gaps or technical issues are identified. 4. Mentorship: Provide informal coaching and guidance to less experienced team members on handling escalated cases and improving overall service quality.

Experience & Qualifications 8–12 total years of experience in cloud infrastructure, solution architecture, site reliability or engineering role for a large-scale cloud platform. 2+ years of experience as a technical account manager, customer success role. Extensive experience managing and supporting production-grade environments.

Preferred Certification: OCI Architect certification.

Skills Required Demonstrated ability to manage complex technical projects and lead cross-functional teams under pressure. Exceptional communication, negotiation, and de-escalation skills, with the ability to articulate technical issues to both technical and non-technical audiences. Strong understanding of cloud infrastructure components, including compute, storage, networking and security.

Cloud Platforms Deep expertise in Oracle Cloud Infrastructure (OCI). Strong working knowledge of AWS, Azure, and Google Cloud. Experience in hybrid and Multicloud design.

Networking & Or Storage Strong foundation in TCP/IP, BGP, MPLS, DNS, VPN, hybrid connectivity. Infrastructure & Network monitoring Strong experience designing large cloud networks, including hub-and-spoke architectures and hybrid connectivity between on-premises and cloud environments. Deep experience designing block, object, and file storage architectures for enterprise-scale workloads. Expertise in performance tuning, IOPS modelling, and storage optimization for AI, analytics, and high-performance workloads. Strong understanding of cross-region replication, disaster recovery strategies, and data lifecycle governance.

Automation Terraform, Ansible, Python, Shell scripting.

Career Level: IC4 / IC5