Managing Director - Operations

Partner & Head of Managed Services Location:

Bengaluru |

Reporting to:

Head of Advisory |

Geo Coverage:

US & UK Role Mandate Lead and scale the Advisory Managed Services business across Financial Crime, Risk, Finance & Accounting, Learning, and Technology Managed Services. Own full P&L, drive revenue growth, operational excellence, innovation (GenAI/automation), and global delivery performance. Key Responsibilities 1. Business & Growth Leadership Drive go-to-market strategy and sales enablement Anchor strategic pursuits, pricing strategy, and commercial structuring Engage with clients and stakeholders to expand business relationships Identify market demand, emerging trends, and competitive positioning 2. Operational & Delivery Excellence Own end-to-end service delivery across quality, efficiency, and financial metrics Scale delivery models aligned to Advisory growth strategy Embed automation, GenAI, and innovation into managed services operations 3. Solution Development & Scaling Design and enhance scalable delivery models (resourcing, costing, pricing) Collaborate with global stakeholders for seamless solution deployment Evaluate technology ecosystems, partnerships, and alliance models 4. Governance, Risk & Financial Oversight Ensure adherence to risk, security, and compliance standards Oversee financial performance, budgeting, and margin improvement Candidate Profile 25+ years in IT Services / Consulting with large-scale team leadership Deep expertise in Managed Services operations with P&L ownership Strong Financial Services domain exposure (Financial Crime, Risk, F&A; technology preferred) Proven track record in scaling businesses within global matrix environments Strong go-to-market orientation and client relationship management Experience driving automation and GenAI-led transformation Executive presence with ability to lead geographically dispersed teams