Senior Quality Assurance Lead

We’re Hiring: Manager - Quality | Kolkata

Experience:

7+ years

(BPO Industry experience mandatory

) Designation Eligibility:

Only

Manager & Deputy Manager CTC:

₹12-14 LPA Location:

Kolkata Shift:

Rotational (24x7) Working Days:

5

Key Responsibilities:

✅ Drive continuous improvement for TQ and Delivery ✅ Manage Call Quality & Client-related KPIs ✅ Strengthen Quality Management Processes ✅ Ensure SLA/SLO metrics are accurately captured & reported ✅ Drive Process Control & Compliance ✅ Improve sales & upsell metrics through quality interventions ✅ Provide feedback, refresher, and corrective training What We’re Looking For: ✔

Graduate

in any discipline ✔

Green Belt Certified ✔

Mandatory banking experience

with relevant quality exposure ✔ Strong

people management & analytical skills ✔ Proficiency in

MS Office & Data Handling ✔ Ability to work in a

multi-cultural, fast-paced

environment ✔ Experience in designing

FMEA frameworks

Interested? Apply now! Contact

: Call/WhatsApp:

8750557705 Email:

qualitydemographic@gmail.com DM or share profiles via email WhatsApp: 8750557705 (No Calls)

Apply Now:

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