Area Service Manager

- Position Title –Area Service Manager - Location –Indore (Will be handling Indore & Upcountry) - Total Experience – 7 to 15 Years - Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered) - Dual Reporting to Branch Sales Manager & Regional Service Manager - Direct Reporting - Yes (Approx-3 to 5 Off Roll) - Languages Known- English, Hindi - Industry- Consumer Durable /FMCD (Preferably from small appliances)/ Telecom /Electrical

Key Responsibilities: -

- ASC Monthly warranty payment monitoring and submission to HO & Commercial. - Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc. - Management of customer issues and provide timely responses to customer feedback. - Ability to work with multiple stakeholders and Third parties. - Strong analytical and problem-solving abilities. - Direct Interaction with customers. - Manpower availability as per workload and allocation the resources for an effective service delivery. - Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards. - Proactively monitor and maintain optimum inventory level and distribution of spare parts. - Improve service channel staff’s technical & and customer handling skills through continuous education.

Competencies: -

- Critical thinking and problem-solving skills - High tolerance/evolved ability to lead and manage ambiguous situations - Excellent relationship skills - Superior verbal, written, facility, and presentation skills. - Collaboration and team leadership abilities - Effective time management skills

Remarks-

- Looking for a stable candidate (Frequent Job Changes will not be considered) - Looking for candidates from Indore Location or ready to relocate to Indore - Team Handling experience is a must - Exposure to handling Authorized Service Center is compulsory - Exposure to handling high volume is compulsory - Working knowledge of Excel & SAP is an added advantage