Remote Customer Support Representative – Sabre Travel Tool Experience - Voice Support

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Job Type :

Remote | Work From Home | Night Shift (US Hours)

About the Role:

We are looking for Customer Support Representatives to support a US-based Travel & Hospitality client. The role involves handling customer interactions related to airline bookings, hotel reservations, cruise line services, and travel back-office operations through voice and/or non-voice channels.

Work Schedule:

Must be willing to work between 6:00 PM IST to 6:00 AM IST Night shift aligned with US business hours

Payout: Voice Process:

Rs 160 per hour

Key Responsibilities SHOULD HAVE EXPERIENCE IN THE SABRE TOOL Handle customer interactions via calls, emails, chats, or booking systems Assist with airline, hotel, and cruise bookings, modifications, cancellations, and inquiries Perform back-office travel operations and booking support Use Sabre reservation system for booking and servicing requests Ensure accurate data entry and proper documentation of all transactions Follow defined processes and service-level agreements Provide clear, polite, and professional customer communication Escalate complex cases as per process guidelines

Mandatory Requirements Knowledge of Sabre tool is a must Fluency in spoken and written English Hands-on experience with the Sabre tool (mandatory) Prior back-office or customer support experience in: Airline booking Hotel reservations Cruise line operations Travel support services Willingness to work night shifts (6 PM – 6 AM IST) Must have own Windows 11 laptop High-speed and reliable internet connection Quiet and professional work-from-home setup

Preferred Qualifications Experience handling US customers Familiarity with US travel policies, fare rules and ticketing workflows Prior experience in BPO or travel operations environment Dual monitor setup (preferred)

Important Notes This is a remote work-from-home opportunity Performance, quality and productivity will be closely monitored Strict adherence to data security and client confidentiality is required